Terms & Conditions

These terms and conditions (“terms”) apply to your use of this website and to appointments booked with Crows Nest Dental Centre (“we”, “us”, “our”), whether made online, by phone, or in person. By using this website or booking an appointment with us, you agree to these terms.

Website content

Information on this website — including treatment descriptions, pricing indications, and blog content — is provided for general information only and does not constitute dental or medical advice. It is not a substitute for an in-person consultation, examination, or diagnosis by one of our dentists. Every patient’s situation is different, and treatment options, timelines and outcomes are only confirmed after an assessment with us.

Online booking

Our online booking system is provided through a third-party scheduling service, Calendly. Selecting a time online reserves a provisional appointment; we may contact you to confirm details before your visit. Booking online does not guarantee a specific dentist or treatment type is available at that time — this will be confirmed by our team. See our Privacy Policy for how your information is handled when you book online.

Cancellations and missed appointments

We ask for at least 24 hours’ notice if you need to reschedule or cancel an appointment, so the time can be offered to another patient. Appointments cancelled with less notice, or missed without notice, may incur a cancellation fee. Please call us as early as possible if you cannot make a booked time.

Treatment and consent

Before any treatment, your dentist will explain the recommended approach, alternatives, expected costs, and relevant risks, and will seek your informed consent. You are welcome to ask questions at any point, and you may decline or stop treatment at any time. Treatment plans and quoted costs are estimates based on the information available at the time and may change if your clinical situation changes during treatment.

Fees, payment and health funds

Fees are payable at the time of treatment unless another arrangement has been agreed with us in advance. We can process eligible Medicare and private health fund claims on your behalf where applicable, but any gap between your rebate and the total fee remains your responsibility. Fees are subject to change; we will let you know of any change relevant to a planned or ongoing treatment.

Website use and intellectual property

The content, design and images on this website belong to Crows Nest Dental Centre or are used with permission, and may not be copied or reproduced without our consent. You agree to use this website lawfully and not to interfere with its normal operation.

Liability

While we take care to keep this website accurate and up to date, we do not guarantee that it is complete or error-free at all times, and we are not liable for any loss arising from reliance on general website content in place of professional advice. Nothing in these terms limits any right or protection you have under the Australian Consumer Law that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of New South Wales, Australia.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page.

Questions

Contact us on 02 9438 4471.

Last updated: 28 August 2026.